Refund Policy

Universal Softwares offers a 30-day money-back guarantee on GrantsOS purchases. If you are not satisfied with an Academy course or any paid GrantsOS product, you can request a full refund within 30 days of your order date — including simple change of mind.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address used at checkout, or contact Universal Softwares support through the help channel in your GrantsOS workspace and we will raise the request with Paddle for you.

Include your order or receipt reference where possible so we can locate the purchase quickly. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or card issuer.

When a course purchase is refunded, access to that course and any associated certification progress ends. Your free GrantsOS workspace, organizational data, and Grant Readiness Index history are unaffected and remain available to you.

This policy is in addition to any statutory rights you have under consumer law, which are not limited by it. Paddle's own refund policy and buyer terms also apply to your order. See our Terms & Conditions and pricing page for full commercial details.